How do I get a repeat prescription?

-             Call Sandi on 631 5303 to order your repeat prescription.

-             Email Sandi on: nurse@gavinlobohealth.co.nz

-             Order through online - Click Here

A standard fee of $15 will be charged.  Repeat prescriptions can be done for same day pick up.

A fee of $20 will be charged if you want the prescription faxed to a pharmacy.

Why is there a charge for a repeat prescription?

Processing a repeat prescription is not just a case of signing a prescription. Dr Lobo must review your notes and ensure that the prescription is still appropriate. He must also make sure that you have had relevant blood tests if needed, do not have any interacting drugs, and that there are no other reasons why you should not take the medication. This is important for your safety and also for medicolegal reasons. All of these things take time and cannot be done by any other member of your healthcare team.

How do I become a patient?

You can visit the medical centre on a casual basis or enrol as a permanent patient. Simply click here to fill out an enrolment form or click here to make an appointment.

When can I see a doctor or nurse?

Doctor appointments are available Monday to Friday 8.30-12.00 and 13.30-17.00. Nurse clinics are available Monday to Friday 8.30-12.00 and 13.30-17.00.

Can a doctor come and see me at home?

Yes, it is possible for a doctor to see you at home, but only if necessary.
We can arrange home visits for the elderly and frail, or if you are severely unwell and cannot make it to a Centre.

Please ask to speak to Sandi if you think a house call may be necessary

What if I am infectious can I still attend my appointment?

If you suspect that you have the potential to infect other people please let us know and we will keep you separate from other patients.

What if I have an accident?

We are available promptly for cuts and strains. If you have broken a bone it is often quicker to attend a White Cross Surgery than attend the emergency department unless you have broken a major bone.  Please be aware that patient surcharges apply for ACC consultations.

What if I am pregnant?

Please make an appointment with the nurse for a confirmation test. We will help you make arrangements after that.

What do my lab test results mean?

If you wish to know more about what your lab test results mean, try www.labtestsonline.org It is important, however, that all laboratory test results are interpreted in full clinical context, Sandi is available to discuss your results in more detail.

Will I be charged for an appointment ?

Yes - most appointments will incur a cost. The charge will depend on the nature of the appointment. A full list of charges is available at the reception desk or feel welcome to ring us before your appointment for confirmation of charges

What if I need to cancel an appointment?

We understand that life can be hectic sometimes. We ask that you cancel as soon as you become aware that you are unable to make your appointment, in order to allow the opportunity for others to take your appointment slot.

What payment options are there?

We accept payment by cash, EFTPOS, and direct credit.
To help plan and budget for your medical costs you can set up an automatic payment. Please ask our reception staff for an automatic payment form.

Where do I go if I get sick after hours?

If you are suffering any chest pain or life threatening illness it is always best to call 111 for an ambulance.

Please phone our number 09 6315305 (available 24 hours/7 days a week) as it is answered after hours by experienced nurses who can give advice or arrange an ambulance if needed


The nearest Accident & Medical clinic is White Cross St Lukes (Visit White Cross Website), 52 St Lukes Rd, Auckland.

Where is the nearest pharmacy?

The nearest pharmacy is just 150 meters up the road.

Eden Quarter Pharmacy

How do I leave feedback or complain?

We appreciate your comments and will use your feedback to support improvements. We have a comments box in the reception area.

There are certain rights that you have as a patient and they are detailed in the Patient Rights brochure. If you feel unhappy about your experience please provide us with feedback by completing the form here, or alternatively please email any concerns to reception@gavinlobohealth.co.nz

You also have the right to take your complaint directly to an independent advocate at any stage. You can contact the Health and Disability Advocacy service on 0800 112233.

 

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